Frequently Asked Questions

When and how should I clean the flue?

Why is smoke coming from my Pyro fire into my room?

What can I do if my wetback develops a thick coating on it?

Why have Pyro Fires dropped from No.1 on Consumer NZ tests on their last report?

What’s the difference between the Pyro Classic and the Pyroclassic IV?

Why are there cracks in my Pyro cylinder?

What is the ideal operating temperature range of the fire?

How do I light my first fire?

How do I get the best results from my Pyro?

Can you configure the flue to have an offset so it goes out the wall behind the fire rather than the roof?